Refund policy

Return & Refund Policy

At BookBag, we want every customer to have a smooth and satisfying shopping experience. If there is an issue with your order, please contact us and we will do our best to resolve it.

Return Eligibility

You may request a return if:

  • You received the wrong book or product.

  • The book arrived damaged or defective.

  • The item is significantly different from its description.

Return requests must be made within 3 days of receiving your order.

Return Conditions

  • Books should be returned in their original condition.

  • Items that have been damaged, marked, written in, or significantly used after delivery may not be accepted.

  • Please provide your order number and clear photos of the damaged or incorrect item when contacting us.

Refunds

Once the returned item is received and inspected, we will inform you whether your refund is approved. Approved refunds will be processed through the original payment method where possible.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

Note: Certain discounted, clearance, used, or specially marked items may not be eligible for return or refund.

For assistance, contact us at bookbag070@gmail.com or +92 333 1301517.